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Add a custom domain

When a user is trying to set up a custom domain, as per this user guide article, they will create a new hosted zone in the cloud-platform AWS account.

If this is a new sub-domain of, these steps are required:

  • Wait for the new hosted zone to be created by the pipeline, once the user’s PR to define it has been merged
  • Find the hosted zone record in the Route53 section of the AWS console of the cloud-platform account, and copy the nameserver details from the NS record. Create a temporary copy of these values (on the clipboard or a text file)
  • Contact Operations Engineering to request the new records be added
This page was last reviewed on 23 February 2024. It needs to be reviewed again on 23 August 2024 by the page owner #cloud-platform .
This page was set to be reviewed before 23 August 2024 by the page owner #cloud-platform. This might mean the content is out of date.